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<p id="isPasted">Klarna / Clear Pay may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and the company, but not visible to other lenders. Neither Klarna / Clear Pay nor Dr Botanicals run credit searches against you that could impact your credit rating.</p>

Klarna / Clear Pay may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and the company, but not visible to other lenders. Neither Klarna / Clear Pay nor Dr Botanicals run cred

Will a credit search take place against me?

Klarna / Clear Pay

How do I create an account?

How do I register to receive special offers?

How do I change my account details?

Are my personal details safe if I create an account?

I have forgotten my password. What should I do?

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How do I find out more information about the Dr Botanicals loyalty programme?

My Account

The item I ordered is out of stock. Why is it on the website?

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Can I place an order to a different address?

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What is the status of my order?

Where is my order?

How do I cancel my order?

What do I do if I have ordered the wrong item?

I have received a faulty item. What should I do?

I have received the wrong item. What should I do?

There is an item missing from my order. What should I do?

Can I get a VAT invoice?

Order Queries

What currencies can I use to place my order?

I have a payment problem on my order. What should I do?

Why can I see a transaction pending in my PayPal account?

Why can't I add a new payment card?

How do I use my discount code?

Payments

How does Pay later in 30 days work?

Am I eligible for Pay later in 30 days?

What do I do if I have not received my order?

What delivery options do you offer?

What happens if I am not at home to accept my delivery?

Delivery

General Information

Are you shipping from outside the UK now?

Brexit

What is your returns policy?

How do I return a faulty item?

What happens once my item is returned?

When will I received my refund?

Returns and Refunds

Where can I find your Terms and Conditions?

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Where can I find your Refund Policy?

Something doesn't quite look right?

Website

How can I fix the pump not working?

Product FAQ's

Will a credit search take place against me?Updated 2 years ago